Also when they recently updated for bg for ios, i logged onto another account and then tried logging back to mine and it said i had no safety questions? which i do but have no clue as to why it’s deleted

i made purchases when i had an android i have an iphone now and have no way of retrieving evidence of it because i sold it is there any other guaranteed way of getting it back?

I sent a form about a week ago to get my account back and still haven’t received an email about it. How long does it take for someone to look into it?