vip weekly rewards bug
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This problem happened to me yesterday, it turns out that I can't access the "free weekly package" since it doesn't load and it tells me "internal error, contact the administrator" asking my friends, it turns out that it only happens to me, I don't know why, I entered that event to claim 100 weekly tickets but after claiming them it just kept loading and it told me an internal error, I hope you can help me
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They did not give me my 100 tickets and in other accounts if they let me access without problem
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Hi, Thank you for reporting, Please kindly provide the following required informations that is stated below:
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Also, Please kindly provide any video describing the current issue, If possible, It is required.
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@BFLHARIZ It tells me that I do not have sufficient privileges to send a recording but here are the other data, if the recording is necessary I await an answer in another way to send it
2785801488
Central America / Nicaragua
2.36.3
Versión 11
Android
Samsung A10
When I try to enter "exclusive package" it doesn't load and I get a message that says "internal error contact the administrator" from all my friends within the game it only happens to me, I hope you can help me and if the recording It is necessary, I hope I can send it in another way, thank you
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@YEISONKBG Thank you for your report!
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@YEISONKBG Also, Are you sure you really have the appropriate privelege?
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@BFLHARIZ Well, I'm new to the forum, when I try to send the recording in the same way that a screenshot tells me "you don't have enough privileges to complete this action" should I activate something?
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@YEISONKBG Could you please kindly post the video on Youtube instead then, please send me the link?
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@BFLHARIZ of course here is the video, hopefully you can help me
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@YEISONKBG Thank you for giving more information!
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@BFLHARIZ when will my problem be solved?,I guess until a new update but thanks for reporting my mistake
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You're welcome, @YEISONKBG Please be patient, It will be fixed soon.
