Hello, Important things u should know about recovering your account: 1.Fill the form: https://forms.gle/aJSCLSeoUHZ1SGL98 2. Make sure you have filled it properly. Make sure that you’ve provided: i) your ID; ii)the email you are using to receive the results; iii) the most important thing is your top-up records. If you have topped up before, you should provide your top-up records (google play receipts, app pay receipts, or codashop)as detailed as possible. Otherwise, the account 100% WILL NOT be recovered. FAQs: Q: What if I didn’t set an email to my account? A: Leave it as: didn't put any@example.com Q: What if I didn’t remember any info of the account? (birthday, safety, etc. ) A: If you have TOPPED UP before, make sure you have provided your top-up records in the form, we’ll check that; if you didn’t top up before., and the other information didn’t match with the system, then sorry the account won’t be recovered. Q: Do I need to answer every question in the form? A: Yes and you should answer them precisely. Q:What if I let my friend topped me up? A: Ask him/her for records and attach them in the form. Remember: Never give away any personal Infos. Hope you understood clearly, Thanks!